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Shipping & Delivery
It is the buyer's responsibility to check their shipping address is correct at the time of payment. Any returned items due to incorrect or insufficient address details will be subject to an additional delivery cost. We will attempt to contact you via email prior to posting any items if we require further address details.
Scarlett Dawn will post any items within ONE business day of full payment being received. Once items are posted, they are the responsibility of Australia Post and International Postage Services and are subject to their transit times and delays.
Most orders for delivery within Australia, will be posted FREE OF CHARGE (conditions apply) and will be sent by Standard or Registered Post. On most occasions this includes signature on delivery and online tracking, with the exception of small items such as hair accessories, lipsticks and hosiery. Signature on delivery can be added to these items for $3.50.
Scarlett Dawn will lodge an investigation with Australia Post for any item not received within 10 business days from the date of posting for parcels within Australia or 25 business days from the date of posting for international parcels. Please make allowances for Public Holidays when ordering. Please contact us if you have not received your item after this time frame. We will do all that we can to help locate the whereabouts of your parcel.
Scarlett Dawn offers varying levels of postage add on's for additional security and insurance on items. If a buyer chooses not to insure their item, Scarlett Dawn cannot be held responsible for any loss or damage in transit. Items are sent at the buyer's own risk. We also offer postage with tracking and/or postage with tracking and signature. Small items and single hosiery pieces are posted in a large envelope. There is no tracking available, but registered post can be added for an additional fee. Please contact us prior to completing checkout if you wish to add registered post to any item and this option is not automatically available to select at checkout.
Shipping Charges
Scarlett Dawn Customers Receive FREE Postage within Australia when spending over $75!
Scarlett Dawn's International Customers Receive FREE Postage when spending over $250AUD!
We also offer flat rate Express Post at $9.99 per parcel, regardless of size or weight within Australia
International delivery
For International delivery, we use Australia Post Registered Post International.
International Pricing is based on the weight of your parcel.
If purchasing items over 2kg in weight, please contact us for a postage quote.
If you require Express Post International, please contact us for a postage quote.
International Payments & Delivery
It is the buyer's responsibility to pay any import taxes, customs duties and fees applicable, as calculated by their destination country. Scarlett Dawn cannot be held responsible for any delays with items clearing customs, including the payment of customs fees for storage of your item whilst you arrange payment of any applicable fees.
Scarlett Dawn is unable to determine these fees and any international buyers should contact their local customs office for further information, prior to purchasing.
It is the buyer's responsibility to ensure the product can be lawfully imported to their country.
We are legally required to state the true value of the goods on any Customs Declaration Forms. This is especially important for insurance purposes. Please do not ask us to adjust any value on the Customs Declaration Form.
